Let’s face it. Technology can fail or become disrupted. Read and heed the following tips to ensure consistency and continuity of your telehealth service. Plan for alternative communication should technology fail.
Be on time. It is helpful to start up your session 5 minutes prior to your time session.
Limited distractions during the session such as mute your cell phone and put it facedown.
Quiet all alerts on your computer during sessions.
Allow for delays in communication transmission. You and your provider may need to “pause” between comments to avoid interruptions and ensure accurate communication.
Be willing, patience courteous and kind!
Computer Hygiene Habits
Computer hygiene habits are ways to keep the counseling session most convenient, effective and ensure quality time and care.
Close unnecessary applications
Minimize use of other software during video sessions
Restart your computer daily
Only open the browser tab that is related to the video session
Restart router periodically
Schedule software updates when not using the computer
Keep anit-virus current and on
Maintain high bandwidth
Preventable Measures and Resolving Tech Problems
Check loose chords
Reboot the device
move mouse key
verify computer screen is on
verify connection to internet
Jittery/Delayed Video: wait a moment to see if it resolves itself or reboot
Video and Audio Quality can be dependent on
Internet speed and router speed
usage of the internet
software or hardware
age of the computer
Video and Audio Resolutions
Check connections and logins
Use at low traffic times
Restart the call
Use of headphones.
Source: GenPsych Select. “Logistics & Etiquette.” https://www.genpsychselect.com/logistics-etiquette/